We stand behind our paddles with a limited lifetime performance guarantee that protects against manufacturer defects. To activate coverage, customers must register their paddles within 15 days of purchase by filling out the form belowl. The performance guarantee applies only to the original owner and cannot be transferred after registration.
This policy protects against manufacturer defects for the life of the paddle, as well as handle breakage up to 6 months after purchase and registration. If a defective paddle is covered under the warranty, Oneshot Pickleball has sole discretion to repair the original paddle or provide a replacement paddle. Once a replacement is provided, the new paddle will no longer be covered under the performance guarantee.
This policy does not cover normal wear and tear, damage caused by abuse, negligence or modification, natural breakdown or fading of graphics over extended use, or damage to the core from striking the ground or hitting any object other than a pickleball.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.